Five tools inside

What You Gain from Responsible Gambling Tools at Mzansi Casino

Play only from 18, and deposit limits, loss limits, session time reminders, cooling-off periods and self-exclusion sit in every Mzansi Casino account.

Set a deposit limit

Gaming Control Board Curaçao OGL/2005/1281/275—21 years serving 392,000+ players

Protection and support

Safe play starts with knowing who stands behind the account

This block settles the age, the licence, the helpline and where to ask about limits.

Minimum age18+

LicenceGaming Control Board Curaçao, OGL/2005/1281/275

Gambling Helpline Aotearoa0800 654 655

Limits and exclusion questions[email protected]

Five account tools

Set the controls that suit your week

That a limit can only be set after a bad night, or that asking for one closes your account.

Less in, less at stake

A deposit limit caps what you can pay in over a period you choose, so switch it on when you want a fixed budget before the first game opens.

A stop point decided in advance

A loss limit stops play once losses reach a figure you set, and it suits anyone who wants a boundary that does not depend on mood.

Check the clock as you play

Switch on a reminder that shows how long you have been playing; it helps if a session has a habit of stretching well past the plan.

When you need a pause

A cooling-off period gives you a break from the account while it stays open, useful when you need distance without giving everything up.

From open account to closed

Self-exclusion closes your account to play for a set time, and it is the right choice when you want Mzansi Casino out of reach entirely.

Doing it today

A limit takes minutes, not a bad night

Useful the moment you decide that the money you bring in should have a ceiling.

Signed in already?

Sign in and open the profile menu at the top of the lobby, then check you are in the right account before changing any setting.

Looking for the tool list

Look for the responsible gambling area inside your profile, where the limit and exclusion tools are grouped together for players.

Choose your limit type

Pick deposit, loss or session time and choose a figure you can live with; a limit belongs before play, never after a loss.

The confirmation line

Confirm the change and read the summary line, which shows the limit now stored against the account and the tool it applies to.

Check These Signs Before You Deposit Again

Few people notice the turn on the day it happens; patterns build quietly over weeks. Catching them early keeps the choice yours, and a deposit limit or a pause costs nothing to set.

These tend to appear in ordinary weeks rather than dramatic ones:

Spending money set aside for rent or food
Chasing a loss with a bigger deposit
Hiding your play from your partner
Playing longer than you planned again
Feeling flat until the next session
Borrowing to keep the account topped up
Arguing about time spent in the app

Age checks and software for the household

Confirm your date of birth. Registration asks for your date of birth, and no account opens to anyone under 18. Photo identification is checked against your details before the first withdrawal is released.

Block gambling sites on shared devices. Software that blocks gambling sites can be installed on any shared computer, tablet or phone. Once it sits on the device, the sites simply will not load for anyone using it.

Call the helpline together. Talking calmly about money and time usually works better than an argument about willpower. The Gambling Helpline Aotearoa on 0800 654 655 advises relatives as well as players, around the clock.

What Is the Difference Between a Pause and Self-Exclusion?

Take a Short Break. Your account holds a cooling-off period that works for hours or days, chosen from the options in your profile. It starts immediately, keeps every game closed while it runs, and your balance and history stay as they are. When it ends, play resumes without a request.

Access Closed for Up to Two Years. For the longer step, self-exclusion closes access for up to two years, the maximum this market sets. You choose the period through your account settings, and the decision cannot be undone early, so pick it only after a clear-eyed thought.

Help Beyond Your Account. New Zealand has no national exclusion register, so self-exclusion lives in your Mzansi Casino account rather than on a shared list. Set it in your settings, and the Gambling Helpline Aotearoa can talk through what else supports you.

When You Want to Talk

Before You Decide Alone, Talk to Someone

This block answers the question players ask quietly: who can I talk to in New Zealand without paying or explaining myself twice.

Gambling Helpline Aotearoa

A free, confidential line that answers around the clock for players and for the people who care about them, and also takes free texts, connects you with local support. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Free counselling, peer and cultural support, with clinics nationwide, reachable by freephone, text or in person on weekdays for players and family members alike. pgf.nz

Safer Gambling Aotearoa

Health New Zealand information for people who gamble and their whānau: signs of harm, practical tips and a finder for support services in your area. safergambling.org.nz

Six Things Asked

Answers That Keep You in Control

After this block you will know which switch fits your situation and who answers the phone.

If I self-exclude at this casino, am I blocked elsewhere too?+

No. New Zealand has no national self-exclusion register, so the block you set lives inside your Mzansi Casino account only. Other operators will not see it, so a block there has to be arranged with each of them separately.

What does a cooling-off period change, and when can I play again?+

A cooling-off period locks your account for the length you choose, so deposits and play stop while it runs. When it lapses, the account opens again on its own and your balance is untouched.

Can I shut my Mzansi Casino account permanently through support?+

Yes, and the request goes through the support email listed on this page, since the account has no close button of its own. Closure is final, so withdraw any remaining balance first.

Can I lift a self-exclusion before the period is over?+

Not once it is running. A self-exclusion runs for the whole stretch you picked and stays in place until that stretch ends. Nothing in the account will shorten it, so choose the shorter option if you are unsure.

Can I set deposit limits from my phone as well?+

Yes. The mobile version carries the same account section, so deposit limits, loss limits and session reminders sit in the same place on a small screen.

My brother plays too much; can the helpline talk to me?+

Yes, family members can ring for guidance too. Gambling Helpline Aotearoa takes calls from relatives as well as players, and the people who answer can walk you through the options for your brother.