A faster answer

Where do you contact Mzansi Casino support?

Chat, e-mail and phone buttons on this page reach a person at any hour, since support runs 24 hours a day, 7 days a week.

Open live chat 6,075 games ready now

Paid today

538,122 NZ$

4,156 Players online

Gaming Control Board Curaçao OGL/2005/1281/275—21 years serving 392,000+ players

Average payout time audited by eCOGRA—NZ$49M paid weekly, up to NZ$96,000 per transaction

256-bit SSL protection across 10 payment methods including Visa, Apple Pay, and POLi

Three human routes

Chat for speed, e-mail for detail

Each card lists the wait, the hours and the kind of question it handles best.

Chat first, e-mail later

The chat window opens in your browser and suits password trouble, a stuck deposit or a quick rules question; a human replies in about three minutes.

Start the chat

Write now, read later

Write to [email protected] with screenshots of the problem; it suits longer cases, answers within eight hours, and nobody there asks for your password.

Write to support

When it cannot wait

Call +64 9 232 3615 (NZST) when chat feels slow or the issue is urgent; someone picks up in about one minute, whatever the hour.

Call now

Country details

New Zealand hours, New Zealand answers

Like the rest of Mzansi Casino, this page keeps support practical: numbers, hours, names and where to escalate.

Reaching support

New Zealand phone+64 9 232 3615

Support time zoneNZST

LanguagesEnglish, German, Norwegian, Finnish

Support e-mail[email protected]

Supervision

RegulatorGaming Control Board Curaçao, OGL/2005/1281/275

Help lines

Gambling helpGambling Helpline New Zealand, Problem Gambling Foundation of New Zealand

Still stuck after a reply

From one reply to a formal review

Most players worry that a first answer is final; here is who to turn to next.

Written complaint record

The [email protected] address sits under the help menu, and a message there starts the record. Include the date, the amount and what you expected to happen.

A case reference to quote

A reply appears in your registered inbox, usually inside eight hours. Its header carries a case reference, and every later step quotes that number.

Mzansi Casino supervisor review

Ask the agent to pass the case to a supervisor, and the thread climbs with the reference intact. Nothing restarts, and nobody asks you to explain twice.

Where does it go next?

If the case goes quiet, the Gaming Control Board Curaçao is the regulator to write to next. Have the reference ready, because the board asks for it first.

Six addresses

Department e-mail addresses at a glance

After this table you know which inbox fits, and where a complaint goes next if it stalls.

Your account

General help and login[email protected]

Document checks (KYC)[email protected]

Payments

Deposits and withdrawals[email protected]

The rest

Complaints, escalated first here[email protected]

Personal data requests[email protected]

Partnerships via general support[email protected]

What makes a support reply quick?

Bring these details to the conversation and the first reply usually settles it.

Registered e-mail address
The transaction reference from the cashier screen
Photo identification with your name
A recent proof of address
A screenshot of the error message

Help right now

You are stuck, so read this first

Five quick answers on the support points New Zealand players ask about most.

trustWhen will my account finish verification?+

A first withdrawal usually takes up to 22 hours while we check your documents. Once that check is done, later withdrawals clear much faster. You will get an email the moment it changes.

trustHow long until you delete my personal data?+

Email [email protected] and state whether you want a copy of your data or a full deletion. We reply within eight hours, then confirm in writing once the request is complete.

trustCan I be identified without telling you my password?+

Yes, with your email address and your full name as registered. Support never asks for your password, so anyone who does is not us. A quick check like this confirms the account.

trustWhere do I write to shut my account down?+

Send the request from your registered email to [email protected] and ask for the account to be closed. We confirm in writing once it is done. Any pending balance is returned before closure.

trustCan I get support in German or Finnish?+

Yes. Our team answers in English, German, Norwegian and Finnish around the clock. English covers New Zealand players, and the other languages help if that is your first language.

Six lines of proof

Checking who takes your deposit

After this section you can match the licence number to a registered company in Curaçao.

The company

Legal nameMzansi Casino N.V.

Company number999884 (Curaçao)

Registered addressSchottegatweg Oost, Willemstad

The licence

RegulatorGaming Control Board Curaçao

Licence numberOGL/2005/1281/275

Written contact

Support e-mail[email protected]

Stuck at midnight

Timings you can count on

Below is which desk answers soonest and how long each reply usually takes, in New Zealand time.

Live chat

Live chat hours24 hours a day, 7 days a week

First chat reply3 minutes

Time zone usedNZST

E-mail

E-mail address[email protected]

E-mail reply8 hours

Phone

Phone number+64 9 232 3615

Phone wait1 minute